Diagnostic Tests and Lab Services:
1. All sample collection purchases are considered final

2. Refunds are considered on a discretionary, case-by-case basis

3. No refund available after sample collection has begun

4. If we’re unable to process your sample due to technical issues: Full refund provided

Journeys (optiME, burnN, superGUT, etc.):

1. All journey purchases are considered final
2. Refunds are considered on a discretionary, case-by-case basis
3. If you’re unable to complete the program due to medical reasons: refund may be considered on case-by-case basis

Consultation Services:

1. Cancellations made more than 2 hours before scheduled consultation: free rescheduling

2. No-shows: No refund or rescheduling

Supplement Purchases:

1,. All supplement purchases are considered final
2. Refunds are considered on a case-by-case basis
3. Damaged or incorrect items: Full refund or replacement within 7 days of delivery

Digital Services and App Access:

1. Subscription services: Cancellation takes effect at the end of current billing cycle
2. One-time digital purchases: No refunds after download or access

Refund Processing: All approved refunds will be processed within 7-10 business days to your original payment method.

How to Request Cancellation or Refund: Contact our support team at care@humanfractal.io or +91 80 46810110 with your order details and reason for cancellation. You may also submit requests through your account dashboard.